Refunding Finance Payments after Finance Pay-Off

Step1

Open the Sale document and click on the Payments button.

The Payments modal will appear.

Step2

Click on Make Refund button.

The Payments table will appear. Notice the finance payment displayed in the table.

Notice the Payoffs column has highlighted the finance pay-off payment in green.

Step3

Select the finance payment line and click on the green pay-off value.

The Refund Debit – Reverse Payoffs modal will be displayed.

Step4

Enter the amount to be reversed in the Reverse field then click the Reverse button.

Notice there is no option available to reverse the finance payment as credit.

Step5

A Reverse Debit Payoff confirmation will appear.

Click OK if you are happy to go ahead with the reverse.

You will then be taken back to the Payments modal in the Sales screen.

Notice that this time there is no payoff amount displayed, since it has been reversed in Step5.

Step6

Select the finance line you wish to make the refund for and enter the amount you wish to refund in the Refund Amount field, then click Pay.

Step7

Click Proceed in the Confirm Refund pop up.

To check if refund is processed, go to the Checking Refund is Processed section.