Returns From the Sale Screen

Step1

To return a delivered item, open the sale document.

Step2

Click the wrench icon located on the top right corner of the screen.

A drop-down menu list will appear.

Click on My Returns .

The Sale Returns screen will appear.

Step3

Select the checkbox for the sale line you wish to make the item return for.

Step4

Click the Refund and Return Items button. The Items to Return modal will pop up.

Step5

Enter details as required in the following sections:

• Mark as Faulty (select the checkbox if the returned item is faulty).

• Faulty Comment (describe the fault with the returned item).

• Return Reason (Choose one of the below return reasons. This field is mandatory for processing a return).

Click Proceed once the details have been entered

The Payments modal will be displayed.