Approving Credit Notes for Store Claims

After Head Office issues a CN for the store claim, it will be visible on the Store Credit Notes screen.

To access the Store Credit Notes screen, navigate to the KNAPS main menu, open the Accounting & Claims section, and click on the Store Credit Notes option under Credit & Claims.

The following screen will be displayed:

Once Head Office (HO) has created a CN for the store's claim, click the green pen icon in the Actions column to open the CN you want to review and approve.

Review the CN to ensure all information is accurate, then click the Approve button. The CN status will then be changed to Completed.

Once the CN status is updated to Completed, the status of the corresponding claim will change to Credited.

This concludes the process from Claim generation to Credit Note approval in KNAPS.